Return Policy

At Conuzee, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product within 14 days of receipt for a full refund or exchange. Please read our return policy below for details on how to process a return.

Eligibility for Returns

  • Items must be returned within [60] days of receipt.
  • Items must be unused, unworn, and in the same condition that you received them.
  • Items must be in the original packaging with all tags attached.
  • Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

How to Initiate a Return

  1. Contact Us: Email our customer service team at [info1@conuzee.com] with your order number and reason for return.
  2. Receive Authorization: Once your return is approved, you will receive a return authorization number (RMA) and instructions on how to send back your item.
  3. Pack Your Item: Securely pack the item in its original packaging and include the return authorization form.
  4. Ship Your Return: Send the package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

  • If you need to exchange an item for a different size or color, please follow the same steps as for returns.
  • Once we receive the original item, we will ship the replacement item.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Health and personal care items

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

International Returns

  • For international orders, return shipping costs are the responsibility of the customer.
  • Customs, duties, and taxes are non-refundable.

Contact Us

If you have any questions about our return policy, please contact us at [info1@conuzee.com].